Legal information

GENERAL TERMS AND CONDITIONS OF SALE AND SERVICES AT Setroi

In compliance with the provisions of the applicable regulations, the following identifying details of the owner of the site, hereinafter Setroi:, are set out below:

1. Definitions
2. Description of the service and features
3. Activation of the Plan, subscription and subscription conditions
4. Payment method and billing
5. Taxes
6. Warranty exclusions and limitation of liability
7. Client's obligations
8. Setroi's obligations
9. Intellectual and industrial property rights
10. Account suspension
11. Cancellation and termination of the subscription. Request to unsubscribe and right of withdrawal
12. Data protection
13. Notification

These General Terms and Conditions of Sale and Services (hereinafter, GTCSS) set out the commercial conditions and features proposed by Setroi

These conditions shall define the obligations and rights of both Parties, between Setroi and the Client in the provision of the digital services. They must be accepted by the Client at the time of registering for the service, known as subscription. Any subscription implies having accepted these conditions.

The conditions set out in this policy shall prevail over any other document, unless otherwise expressly agreed in writing. In the event that any of the clauses of these GTCSS is not applicable for any reason, it shall be modified so that it becomes applicable and the remaining clauses shall retain their validity. These terms are governed by European Union contract and consumer law — in particular Directive 2011/83/EU on consumer rights and Directive 93/13/EEC on unfair terms — as transposed in the Client's Member State of residence. For clients located in the United States, the mandatory consumer-protection rules of their state of residence also apply. Nothing in these conditions deprives the Client of the rights granted by the mandatory law of their place of residence.

For any queries, the Client may contact Setroi through the contact form on the website

Companies other than Setroi that may be mentioned are outside its control and responsibility. They are independent of one another.

1. Definitions

The service, also referred to as the plan or subscription, corresponds to all the services offered by Setroi available on the Setroi website and mobile application at the time of contracting. The provision consists of the use of the platform provided by Setroi, as well as the monthly drafting, review and/or publication of the Client's press releases in different newspapers and digital media within the minimum time agreed between the parties.

The term client refers to the natural or legal person who contracts the service offered by Setroi. The professional must be at least eighteen (18) years of age and, in the case of a legal person, confirms that they have the necessary authority to represent them.

The term minimum term or duration commitment is understood as the minimum number of months agreed between both Parties to keep the service active.

The term period is understood as the time between the registration of the service and the next renewal. The plan is not governed by calendar months, but may be different for each client, since day 1 begins at the moment the service is contracted.

Company

Your data may be communicated to the other companies of the Group for internal administrative purposes and for the provision of the service, on the basis of the Group's legitimate interest.

2. Description of the service and features

The service consists of the drafting and/or publication of press releases by Setroi in which the client is mentioned.

Each press release may include a link to the Client's website and/or their social media profiles or domains authorised by Setroi's communication department. Unless otherwise agreed, there will be a maximum of two links per article.

Each plan relates solely and exclusively to one domain. Links to other domains or subdomains will not be accepted unless previously authorised by the communication department. Links to professional social media profiles may be added.

All content approved by the Client from the platform has the authorisation to be distributed, so that it automatically takes on the status of valid for publication by the Client.

Approval of the article means that the Client confirms that they hold the intellectual and/or industrial property rights necessary for digital distribution. In the event that there is an error and the content has been launched, those responsible for deciding whether to edit or remove the content are the newspapers and digital media that have published that content. It will be necessary to contact each of them so that they assess such action.

3. Activation of the Plan, subscription and subscription conditions

When subscribing to the plan, the client must specify their identity and their capacity to act and represent the natural or legal person subject to the contract.

When a user account is created, a user is assigned in order to have access to the internal area and mobile application (App).

Setroi reserves the right not to activate an account in the event of doubt about the identity or capacity of the client or if there are inaccurate statements. Likewise, accounts dealing with content contrary to the applicable regulations will not be accepted, such as illegal content that deals with or incites violence, drugs, prostitution, etc. In the event that the handling of any illegal content is discovered, Setroi reserves the right to terminate any contract and user account as a matter of right.

In accordance with current regulations, Setroi makes available to the client on the website the contractual conditions applicable to the service.

To subscribe to the service, the client:

• Must complete all the data requested in the registration form so that the user can be generated and the corresponding invoice(s) can be generated. Including banking information.
• Knowingly tick the box accepting the Privacy Policy and general conditions to confirm that they have read and accepted the contracting terms.

The Client acknowledges that they have sufficient legal capacity, or the necessary authorisation, to commit in accordance with these General Conditions. The Client has the right to modify their information from their internal area. At all times, the Client guarantees that the data they communicate is accurate, correct and true. The Client undertakes to update the data as soon as possible in the event of a modification.

The commencement of activity is established as from the acceptance of these GTCSS, for the time agreed between the Parties. Consequently, the client's responsibility to make the payment arises at that same moment. Payment of the registration and renewals shall be made by credit card.

Setroi shall not have access to the Client's website, social media profiles or direct analysis tools. Setroi undertakes to carry out the greatest dissemination of the content in newspapers and digital media in accordance with the Client's instructions. Setroi cannot guarantee the availability, the absence of viruses or the veracity of the content of the digital media and newspapers where the content is published, since they are external to its property and control. For all these reasons, Setroi shall not be liable for results, and cannot be held responsible for a loss of business or profits or the failure to achieve the client's personal expectations. Consequently, the Client undertakes not to demand Setroi's liability and to exempt Setroi from all liability arising from any claim, amount and/or sentence that may be brought against Setroi for such causes.

Setroi reserves the right to change the way it operates and these GTCSS. Active clients will be informed about the modifications so that the client can accept them. After a period of one (1) month from the date of publication of the update to the GTCSS, the Client shall be deemed to have accepted the update unless they express otherwise.

3.1 Subscription modalities and commitment period

The client may contract the subscription service on a monthly basis or through a minimum term, which will be agreed with a manager at Setroi and signed separately digitally with full validity. The subscription rates without a duration commitment are available on the website setroi.com and, in general, no minimum term is contemplated in this case.

4. Payment method and billing

Payment for the service is made exclusively by credit card.

At the time of starting the subscription, the Client must provide their banking details and authorise Setroi to automatically charge the monthly fee for the execution of the contracted plan, in accordance with these GTCSS.

Considering that the plan consists of a subscription, the monthly payment will be charged to the card automatically on the date on which the subscription started. By way of example, if the Client contracts on the 19th, the monthly fee will be charged automatically every month on the 19th, unless otherwise agreed with the communication department.

Payment by credit card

Payment for the service is made online by credit card through the payment gateway offered by Stripe Payments Europe, Ltd (hereinafter, Stripe). To make the purchase, the user must enter the requested data and their banking entity may request confirmation from the mobile application. The price of the service will be shown on the website.

Availability

The user or Client acknowledges and accepts that it is not possible to guarantee 100% technical availability. Setroi will strive to maintain the availability of the service as consistently as possible. For reasons of maintenance, capacity or security, or due to anomalies of public networks or electricity costs, the client understands that suspensions of the services may occur.

Setroi only controls and can be liable for the quality, security and veracity of the services offered directly. Stripe controls the commercial transactions that the user contracts from Setroi's website. Stripe acts as an online payment gateway to offer commercial transactions.

Setroi may collaborate with one or more financial entities for this purpose. The collaborations in force at any given time will be indicated in these GTCSS.

Liability

Setroi shall be liable only for its own services and content, offered by itself. The user or client accepts that Setroi shall not be responsible, either directly or indirectly, for damages of any nature resulting from identity theft carried out by a third party or fraudulent use of the card. The user is solely responsible for managing and safeguarding their card data. Therefore, in the event of loss or theft, the user must notify their nearest branch and inform Setroi about the situation. Setroi, as well as its payment gateway collaborations, are not responsible for a malfunction of a user's card, its incompatibility with the gateway or for the card-issuing entity having cancelled or suspended the card for any reason. Setroi is not responsible for the commissions, charges or costs of the card-issuing entity imposed on the user for the use of the service.

The user shall indemnify Setroi for any liability, damages and/or losses that they may cause directly or indirectly as a result of the breach of these contracting conditions, infringement of applicable regulations or the violation of Setroi's rights.

4.1 Billing

Invoices are issued monthly on the subscription renewal date when payment has been made successfully. Setroi will send an email automatically after the invoice is generated. The Client may access all payments and invoices from their client area or App. The Client expressly authorises that the monthly amount corresponding to the monthly fee be charged to the credit card they have indicated.

In the event that the payment is rejected by the banking partner, Setroi will make three attempts on the following days and will notify the client by email and/or SMS of the situation so that they can regularise their account in the shortest possible time. If after a few days the situation has not been regularised, Setroi's billing team will contact the Client in order to manage this procedure.

Setroi reserves the right to cancel access to the service if the Client has not made the payment within the weeks following the sending of the message.

The parties agree that non-payment of any monthly fee may result in the suspension or termination of the contract by Setroi, but that this does not constitute an unsubscription from the service, with the outstanding payment(s) remaining enforceable, as set out in point 10 of these general conditions.

5. Taxes

All the prices indicated in the General Conditions and on Setroi's website will be expressed in the currency shown on the website itself, without taxes. To this rate, the tax applicable in each case must be added: for example, the VAT applicable in the European Union, the rate of which is set by each Member State, or sales tax and other equivalent taxes applicable in the United States or other countries.

The application of the tax and the rate will ultimately depend on the geographical location of the client, that is, according to the information they provided at the time of registration.

6. Warranty exclusions and limitation of liability

Setroi excludes all liability in the event that the Client does not respect what is set out in these GTCSS or does not comply with the applicable regulations.

The Client guarantees that they will use the service offered by Setroi with full knowledge of the facts and that they are aware of how the Internet works and its limitations. Setroi will provide the service with maximum awareness and professional commitment. However, it does not offer the Client any guarantee or that the service will exactly fit the Client's needs or expectations.

The Client acknowledges that they are aware that the limitations and functioning of the Internet do not always allow guaranteeing the security, integrity or availability of data on the Internet, and this refers to both the functioning of Setroi's platform and third-party websites. Setroi cannot guarantee the quality of the results obtained after the service nor the accuracy of the communications or data transmitted by the Client.

Setroi shall not, in any case, be held responsible for direct or indirect damages, for loss of business volume on the part of the Client linked to a malfunction of the service or failure to meet the Client's personal or professional expectations. The service may be temporarily interrupted for updates, technical improvements or maintenance.

Under no circumstances may Setroi or its employees or subcontractors be held responsible for indirect incidents or for specific damages and losses due to incorrect use or inexperience in the use of the service by the Client.

In the event that Setroi is considered responsible in the execution of the contract, the Client may only claim a refund of the amount of their monthly subscription corresponding to the period covered by the claim filed.

Applicable legislation and jurisdiction

For the issues or disagreements that may arise between the parties, the law of the Client's country of habitual residence applies where the Client is a consumer, in accordance with Article 6 of Regulation (EC) 593/2008 (Rome I); otherwise, the law of the country in which Setroi is established. A consumer resident in the European Union may sue and be sued before the courts of their domicile.

Consumers residing in the European Union may also turn to an accredited alternative dispute resolution body in their country; the European Commission publishes the official list by Member State. The European online dispute resolution platform ceased operating in 2025.

For clients in the United States or other countries outside the European Union, the above submission is without prejudice to any non-waivable rights granted to them by the mandatory rules of their country or state of residence. For any legal question, you can reach us through the contact form.

7. Client's obligations

Setroi's Service may only be used within a legal framework and for professional purposes. The Client guarantees that they will not use the Service to receive and transmit illegal, harmful, fraudulent, defamatory, vulgar, obscene or otherwise objectionable information.

In the event that the Client uses Setroi's service to disseminate illegal, defamatory or objectionable information or for which they do not have sufficient capacity, the Client undertakes to exempt Setroi from all liability arising from any sentence handed down against them, including court costs, compensation and lawyers' fees. Consequently, the Client acknowledges that they are solely responsible for any damages or losses that may result from improper or imprecise use of the service.

The Client undertakes to provide Setroi with valid contact and billing information for the duration of the collaboration and to inform, without delay, of any change to their contact or billing details. They also undertake to comply with these General Terms and Conditions of Sale and Services. Otherwise, Setroi reserves the right to suspend or cancel the Client's account, as well as their related accounts.

The Client must implement all the necessary measures in order to protect their data. Therefore, Setroi recommends that the Client modify the access password to the panel and App regularly and especially the first time they log in.

The Client shall not assign and/or transfer, partially or totally, the contract that binds them to Setroi without receiving prior authorisation from Setroi.

8. Setroi's obligations

Setroi guarantees to carry out the contracted service, respecting these GTCSS, although the service does not extend to the subsequent management of the relationships that may arise between the client and third parties. Setroi is not liable for possible harm to third parties, whether direct or indirect.

Setroi assumes the obligation to provide the services offered and contracted. In accordance with these General Conditions and diligence in the exercise of the corresponding professional activity, Setroi will act legally, under the principle of good faith, making use of all available resources to guarantee the provision of optimal services, provided that no external contingencies or force majeure occur.

The Client may contact Setroi through the contact form to communicate incidents, queries, suggestions or doubts related to the service seven (7) days a week. Setroi undertakes to respond in the shortest possible time within business days and working hours in Central European Time (CET/CEST).

9. Intellectual and industrial property rights

Approval of the article means that the Client confirms that they hold the intellectual and/or industrial property rights necessary for public digital distribution for commercial and/or informational use.

The Client shall be solely responsible for the rights and obligations towards copyright management societies and other rights holders.

Setroi explicitly excludes itself from any liability in this regard.

10. Account suspension

On the subscription renewal date, Setroi will charge the amount of the monthly subscription via the credit card provided by the Client, as described in these general conditions.

In the event of payment rejection, and regardless of the agreed method, Setroi will make a second attempt 24 hours after the rejection and a third attempt, if applicable, after 48 or 72 hours. Setroi's team will contact the Client during this time in order to provide facilities for normalising the account.

In the event of rejection on the third attempt, Setroi will suspend the service. Accounts suspended temporarily or permanently for this reason will not be entitled to any refund or claim.

The service will be restored as soon as the Client normalises the situation.

Under these conditions, it is explicitly stated that an outstanding payment does not mean the unsubscription from the service and that outstanding payments will remain enforceable.

11. Cancellation and termination of the subscription. Request to unsubscribe and right of withdrawal

In the event of not having a minimum term period, or if this has ended, the Client has the right to request to unsubscribe from the service before the date of the next renewal. This unsubscription request must be made from the control panel automatically (the step-by-step guide is in the frequently asked questions).

In the event that the Client is within the agreed minimum term period, they may not request to unsubscribe from the service. If they do request it, the unsubscription request will be activated and will become effective as soon as said period ends.

Fees that form part of a minimum term period or of a month in which the actions inherent to the service have already been carried out will not be refunded.

The Client has the right of withdrawal, that is, to withdraw from the contract within a maximum period of 14 calendar days from the moment the service was contracted. This right must be exercised directly against Setroi, without the need to indicate the reason and without incurring any cost, except those provided for in articles 13 and 14 of Directive 2011/83/EU on consumer rights, as transposed in the Client's Member State of residence.

This right of withdrawal is granted to consumers under European Union law. For clients in the United States or other countries outside the European Union, the Return policy and the mandatory rules of their jurisdiction shall apply where appropriate.

The User who wishes to exercise their right of withdrawal must communicate it to Setroi through the contact form.

Once the request has been received, one of Setroi's technicians will get in touch to indicate the details. Withdrawal implies that Setroi will proceed to refund the amount paid by the client within a maximum period of 14 calendar days and the agreement will be cancelled.

Likewise, apart from the scenarios contemplated- and admitted- in Law:

According to the client

The Client has the right to terminate the contract for personal preferences, provided that there is no debt or pending minimum term with Setroi. The Client is aware that cancellation implies the immediate suspension of the services offered by Setroi, referring to the procedures provided.

The refund policy applies in the cases provided for by the applicable regulations.

According to Setroi:

Setroi may exercise the right of termination if it foresees that fulfilling the contract may entail disastrous, unassumable consequences, after reviewing the client's financial status with respect to Setroi. Or if, after considering the features requested by the client, Setroi assumes that it cannot carry out the contract or the consequences of this execution are considered unassumable.

Any cancellation resulting from these situations will be duly communicated to the client, within a maximum period of 20 days after the acceptance of these GTCSS.

12. Data protection

The party responsible for processing the client's data is Setroi, respecting the provisions of Regulation (EU) 2016/679 (GDPR), the data protection rules of the Client's Member State of residence and, for clients in the United States, the applicable state privacy laws. The personal data collected as a result of this contract will be processed under Setroi's responsibility

If Setroi needs to rely on third parties to carry out the agreed Services, it will inform the client in advance so that they know that a third party will have the data absolutely necessary to complete the activity.

The purpose of collecting the Client's data is to carry out the management of the set of clients, at an administrative, commercial and statistical level, in addition to optimally completing the agreed services. This data may be integrated by Setroi directly into the Services for such purposes.

The data will be retained for the time necessary to carry out the Services or to comply with the actions required by the authorities. After this period, mere statistical data may be retained, although the binding personal information will be deleted.

The client may exercise the rights of access, rectification, erasure, restriction, portability and objection by contacting the email address [email protected].

In order to carry out the agreed Services, the Client authorises Setroi, provided that the validity of the contract is respected, to make use of the data, the Client's trade name and to cite, reproduce or represent the Client's media and professional information in order to be able to fulfil the contract and complete the agreed activities.

The details of the privacy policy can be reviewed in the section
Privacy policy

13. Notification

For any query or claim related to this contracting, the client will use the email address [email protected].